Return eligibility and deadlines are defined in our official refund policy. Returned pieces must remain in original condition.

HELP

FAQ

If fulfillment has not started, contact the concierge immediately and we will confirm available options.

Use your shipping confirmation and tracking link. If no update appears, contact the concierge with your acquisition number.

Yes. Shipping destinations and timelines are shown at acquisition completion before payment.

Duties and taxes depend on destination and are presented at acquisition completion where applicable.

After inspection of the returned item, refunds are issued to the original payment method within the processing window.

Use the object size guide and fit notes first. Contact the concierge before acquisition if you need help selecting fit.

Fit varies by model. Always review object-specific notes and measurements before acquisition.

Each piece is issued with identity records and passport documentation. Verification is available through official channels only.

Do not proceed with acquisition from unverified sources. Contact the concierge and provide available object details for review.

Short answers to important questions around acquisition, ownership, and concierge guidance.

Acquisitions

Can I cancel or edit my acquisition?

How can I check my acquisition status?

Do you ship internationally?

Will I pay duties or import taxes?

How do returns work?

When will my refund be processed?

How should I choose size?

Do products fit true to size?

How is authenticity verified?

What if identity details are missing?

How can I contact the concierge?

What details should I include in my message?

If your question is not listed, contact the House team directly.