Privacy policy

This Privacy Policy explains how ELAISSAOUI collects, uses, and shares your personal information when you visit or make a purchase from www.elaissaoui.com.

1) Information We Collect
When you visit the Site, we may collect:
- Device information (browser type, IP address, time zone, cookies)
- Order information (name, billing/shipping address, payment confirmation, email, phone)
- Account information (if you create an account)
- Customer support messages (emails or chat messages you send us)

2) How We Use Your Information
We use personal information to:
- Process and fulfill orders (payments, shipping, returns)
- Communicate with you about your order or account
- Provide customer support
- Prevent fraud and improve security
- Improve the Site and our marketing (where permitted)

3) Cookies & Analytics
We use cookies and similar technologies to run the Site and understand how customers use it. You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

4) Sharing Your Information
We share information only as needed to operate our business, such as with:
- Payment providers
- Shipping and logistics partners
- E-commerce and website platforms
- Analytics providers
We may also share information to comply with legal obligations or to protect our rights.

5) International Transfers
Your information may be processed in countries outside your country of residence due to the tools and service providers we use. We take reasonable steps to protect your information.

6) Data Retention
We keep order information for our records unless and until you ask us to delete it, unless we are required to keep it longer for legal, accounting, or security reasons.

7) Security
We use reasonable administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure.

8) Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To make a request, contact us at contact@elaissaoui.com.

9) Marketing Emails
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting contact@elaissaoui.com.

10) Children’s Privacy
The Site is not intended for children under [13/16]. We do not knowingly collect personal data from children.

11) Contact
Privacy questions: contact@elaissaoui.com